At Amicus Mentor, our crisis management experts provide consultancy and operational training on the best possible means of prevention, response and recovery for problems as wide-ranging as kidnapping, extortion and ransom threats, political detention of employees, product contamination, marine and aviation security, environmental disasters and even emergency evacuation.

In addition, we offer 24hr incident response anywhere in the world, helping to drive, manage and control any incident and providing proper analysis, Incident Control Centres and third party liaison between relevant bodies such as police, religious leaders, government, and non-governmental organisations and crucially, anxious family members, whose needs we always regard as paramount.

Prevention:
Accidents and incidents DO happen. Never fall into the trap of thinking they cannot happen to you. And if they do, always remember that professional, experienced handling can save them from becoming a crisis.

Audits:
At Amicus Mentor we can cure but we prefer to prevent. Risk, threat and vulnerability audits enable you to see how susceptible your business is to all of those influences which are outside of your control. In our experience organisations are not only unaware of a number of risk areas in which they could be affected, but also of the consequences of such risk. Indeed, all too often they are so profits-focused that they lose site of the bigger picture and what exactly is going on around them.

Planning & Rehearsal:
Amicus Mentor consultants can prepare audits, reports, contingency plans, crisis management plans and in-house crisis management teams. We offer simulated incident-training at local or corporate level, tailored to your needs and enabling you to test your systems and staff and to learn from mistakes in a controlled environment. Added to this, we run regular verification exercises to check that systems continue to work months and years down the line. Time spent in such planning, preparation and rehearsal not only pays dividends ten-fold when the unexpected strikes but at a cost which dwarfs any sums you could spend when reacting out of panic and ignorance.

Response:
If you find yourself in a tight spot Amicus Mentor can respond immediately. We can get to most places across the globe within 24 hours. We are able to analyse, investigate and advise on how to manage and drive a crisis situation. Our contacts enable us to act as conduits between third party bodies and to provide immediate security support if required.

Crisis PR:
The media can so easily turn a crisis into a disaster. They can either be for or against you - rarely in between - and they can even change sides, according to the public mood, no matter what their initial stance. Once in the public domain, 50% of your problems become press-related, whilst only 50% will relate to the situation itself. Crises require a special PR input and we can not only train, but advise at those crucial moments when the crisis is in full swing.

ICC:365™ (Incident Control Cell - 365):
Amicus Mentor's Incident Control Cell: 365 is a fully operational Crisis Centre designed to act as a control centre and coordination point for any given incident or crisis: from an oil rig accident to an natural disaster. The ICC can be fully activated with 4 hours and has a dedicated line, operational 24 hours a day. The services offered vary from giving advice to frantic expatriates faced with murder threats, liaising with concerned relatives, arranging medical evacuation, chartering aircraft for evacuation, liaising with government and other emergency services and sending in consultants and security guards and other relevant specialists.

Recovery & Counselling:
It is not our policy to pack up as soon as a crisis is over, leaving everyone struggling to pick up the pieces. Rather, we ensure not only that your business gets back to normal as soon as possible, but that your staff and their families receive all the appropriate support and liaison during the critical time ahead.

Included in this are post-incident recovery and counselling services (both medical and psychological) which are fundamental to real and long-term rehabilitation.

Detailed Case Studies are available on Crisis Management.

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